ruby88 Privacy Policy

1. Introduction

Welcome to the ruby88 Privacy Policy. ruby88 ("ruby88," "we," "us," or "our") operates the online gaming platform accessible at ruby88.app and any associated mobile applications or services (collectively, the "Platform"). We are committed to protecting the privacy and personal data of every player and visitor who interacts with our Platform.

This Privacy Policy explains in clear terms what personal information ruby88 collects from you, the purposes for which that information is used, how it is stored and protected, and the rights you have in relation to your personal data. It applies to all users of the ruby88 Platform, including registered players, visitors browsing the site, and individuals who contact our support team.

This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. If you have any questions about this policy or how your data is handled, please refer to Section 14 for contact details.

2. Personal Data We Collect

ruby88 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include the following:

We collect only the minimum personal data necessary for the stated purposes. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or religious beliefs unless specifically required by law.

3. How We Collect Your Data

ruby88 collects personal data through several channels, all of which are designed to be transparent and lawful:

• Direct Registration: When you create a ruby88 account, you voluntarily provide identity and contact information. This is the primary source of personal data we hold about you.
• Account Activity: As you use the Platform — playing games, making deposits, requesting withdrawals, or contacting support — we automatically record usage and transaction data associated with your account.
• KYC Verification: When you submit identity documents (such as a Philippine National ID, passport, or driver's license) for account verification, we collect and process the information contained in those documents.
• Payment Processors: When you transact via GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, or PESONet, our payment processing partners may share transaction confirmation data with us to reconcile your account.
• Cookies and Tracking Technologies: Our Platform uses cookies, web beacons, and similar technologies to collect technical and usage data automatically when you visit or interact with the site. See Section 7 for full details.
• Third-Party Verification Services: We may use third-party identity verification providers to confirm the accuracy of the information you provide during registration, in compliance with our anti-money laundering obligations.
• Customer Support Interactions: When you contact our support team via live chat, email, or any other channel, we retain records of those communications for quality assurance and dispute resolution purposes.

4. How We Use Your Personal Data

ruby88 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary uses of your personal data are as follows:

• Account Management: To create, maintain, and manage your ruby88 player account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service Delivery: To provide you with access to all games, features, and services available on the ruby88 Platform, including live casino, slots, bingo, and promotional offers.
• Financial Transactions: To process deposits and withdrawal requests, reconcile account balances, and maintain accurate financial records in accordance with applicable regulations.
• Legal and Regulatory Compliance: To fulfill our obligations under Philippine law, including the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and any applicable PAGCOR regulatory requirements. This includes conducting KYC checks and reporting suspicious transactions where required.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal or prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming behavior and identify patterns that may indicate problem gambling, enabling us to provide appropriate interventions such as deposit limit suggestions or self-exclusion options.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance in a timely and effective manner.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications. You may withdraw consent at any time.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the functionality, performance, and user experience of the ruby88 Platform.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, ruby88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and ruby88 — specifically, to provide you with the gaming services you have registered for and to process your financial transactions.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering requirements, age verification obligations, and regulatory reporting duties.
• Legitimate Interests: Processing is necessary for the legitimate interests of ruby88, including fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — particularly the sending of marketing communications and the use of non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

ruby88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your personal data with the following categories of recipients where necessary and lawful:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors receive the minimum data necessary to process your financial transactions securely.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist us in verifying your identity and screening for prohibited persons or entities.
• Game Software Providers: Game developers and content providers whose games are hosted on the ruby88 Platform may receive anonymized or aggregated usage data for game performance and fairness auditing purposes.
• IT and Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements that require them to maintain confidentiality and security.
• Regulatory and Law Enforcement Authorities: We may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or law enforcement agencies where required by law, court order, or regulatory directive.
• Professional Advisors: Legal counsel, auditors, and other professional advisors who require access to data in the course of providing services to ruby88, subject to professional confidentiality obligations.

7. Cookies & Tracking Technologies

The ruby88 Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and gather analytics data. Here is a breakdown of the types of cookies we use:

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the ruby88 Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8. Data Retention

ruby88 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general data retention principles are as follows:

• Active Account Data: Personal data associated with an active ruby88 account is retained for the duration of the account relationship and for a period of five (5) years following account closure, in accordance with our legal and regulatory obligations.
• Financial Transaction Records: Records of all financial transactions, including deposits, withdrawals, and wager history, are retained for a minimum of five (5) years as required under Philippine anti-money laundering regulations.
• KYC Documents: Identity verification documents submitted during the KYC process are retained for five (5) years following the end of the account relationship, or longer if required by a regulatory authority.
• Support Communications: Customer support records, including chat logs and email correspondence, are retained for three (3) years from the date of the interaction.
• Marketing Data: Data used for marketing purposes is retained until you withdraw your consent or request deletion, whichever occurs first.
• Technical and Usage Data: Anonymized or aggregated technical and usage data may be retained indefinitely for analytical and platform improvement purposes, as it cannot be used to identify individual users.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

9. Data Security

ruby88 takes the security of your personal data seriously. We implement a range of technical and organizational measures designed to protect your data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the ruby88 Platform is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Secure Data Storage: Personal data is stored on secure servers with restricted access controls. Access to personal data is limited to authorized personnel who require it to perform their job functions.
• Access Controls: Role-based access controls ensure that employees can only access the personal data necessary for their specific responsibilities. All access is logged and audited.
• Password Security: Account passwords are stored using strong cryptographic hashing algorithms. ruby88 staff cannot view your password in plain text.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities in our systems.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, ruby88 will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ruby88. We are committed to honoring these rights promptly and transparently:

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 14. We will respond to all valid requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

11. Children's Privacy

The ruby88 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. The minimum legal age for participation in casino-style gaming activities in the Philippines is 21 years, and ruby88 enforces this requirement rigorously.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. All funds held in such an account will be forfeited in accordance with our Terms & Conditions.

12. Third-Party Links

The ruby88 Platform may contain links to third-party websites or services, such as payment provider portals or regulatory authority websites. This Privacy Policy applies solely to the ruby88 Platform and does not extend to any third-party websites or services.

ruby88 is not responsible for the privacy practices, content, or data handling of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information. The inclusion of a link to a third-party site does not constitute an endorsement by ruby88 of that site or its privacy practices.

13. Changes to This Privacy Policy

ruby88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email and by displaying a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the ruby88 Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated policy, you must cease using the Platform and may request account closure.

We recommend reviewing this Privacy Policy periodically to stay informed of how ruby88 protects your personal data. All previous versions of this Privacy Policy are available upon request from our Data Protection Officer.

14. Contact Us & Data Protection Officer

ruby88 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us through the following channels:

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• FAQ & Help Center: Visit our FAQ page for answers to common questions.
• Responsible Gaming: Responsible Gaming resources are available at all times.

We aim to respond to all privacy-related inquiries within fifteen (15) business days. For complex requests, we may require up to thirty (30) days and will notify you if an extension is necessary.

If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint is available on the NPC's official website.